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Solved
My Windows 11 desktop app is crashing after renaming files I've synced from the mobile app.
Application Affected
Dropbox desktop Client Device
PC Operating System
Windows 11 Dropbox App Version
237.4.5655
Question or Issue
App crash during sync.
Step by ste...
Hello
It seems like it is working again now. Didn't reinstall or anything.
Best regards,
Fredrik
I have both renamed a existing file via desktop app and added a new file and then renamed, deleted the added file afterwards and all things work.
I removed a file via mobile app and desktop app sync and delete the file correctly.
I do not get any error messages in Dropbox. The app just stop working; the icon disappears, the symbols inside the Dropbox folder in Windows Explorer disappears (likes the status icon). The only error messages I see is the messages in Windows Event View as mentioned above. There are some more errors see below.
I restarted the computer several times since the error first occurred, but it is still there.
I tested to re-create the error now, but it seems like it is working now. However this is the full logg in Windows Event Viewer for the last failed attempt:
Earliest line is in the bottom, latest line on top.
Row below at 2025-11-20 14:16:42
Failed to connect to the driver: (-2147023658) Det gick inte att upprÀtta en anslutning till servern eftersom maximalt antal samtidiga anslutningar för detta konto redan har gjorts. , retrying...
Accepting connection from client: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
Certificate match for file: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
The file is signed and the signature was verified: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
Accepting connection from client: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
Certificate match for file: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
The file is signed and the signature was verified: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
Connected to the driver
Loaded the driver.
Attempting to load driver, version: stable
Accepting connection from client: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
Certificate match for file: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
The file is signed and the signature was verified: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
Filter Unload failed with: (-2145452013) Det gÄr inte att hitta det angivna filtret.
Accepting connection from client: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
Certificate match for file: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
The file is signed and the signature was verified: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
Accepting connection from client: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
Certificate match for file: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
The file is signed and the signature was verified: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
Pipe server thread started.
Failed to connect to the driver: (-2147024894) Det gÄr inte att hitta filen. , retrying...
Service started (1.0.25.0).
Row above at 2025-11-20 14:16:11.
Please let me know if you need any more information Nancyâ .
Thank you.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Fredrik_P, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Hello
It seems like it is working again now. Didn't reinstall or anything.
Best regards,
Fredrik- Nancy
Thatâs awesome, Fredrik! Thanks for keeping us in the loop.
Weâll be here, in case something else comes up.
- Theresa
Community Manager
Hi there Fredrik_Pâ đ and welcome back to the Dropbox Community. Thanks for reaching out, and Iâm glad to see your issue is resolved. đ
Crashes right after renaming synced files can definitely be frustrating, so itâs great to hear things are running smoothly again on your Windows 11 app. If the problem ever returns, feel free to share any crash logs or steps that trigger it - weâre always happy to take a closer look.
By the way, Iâm Theresa đ©âđ», one of the community managers here at Dropbox HQ and since everything is sorted now, Iâd love to know... whatâs your favourite Dropbox feature? â
Let me know if you need anything else!
T đș (Dropbox Community Manager)
