We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
My Windows 11 desktop app is crashing after renaming files I've synced from the mobile app.
Application Affected
Dropbox desktop Client Device
PC Operating System
Windows 11 Dropbox App Version
237.4.5655
Question or Issue
App crash during sync.
Step by ste...
Hello
It seems like it is working again now. Didn't reinstall or anything.
Best regards,
Fredrik
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Fredrik_P, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Hello
It seems like it is working again now. Didn't reinstall or anything.
Best regards,
Fredrik
- Nancy
That’s awesome, Fredrik! Thanks for keeping us in the loop.
We’ll be here, in case something else comes up.
- Theresa
Community Manager
Hi there Fredrik_P 👋 and welcome back to the Dropbox Community. Thanks for reaching out, and I’m glad to see your issue is resolved. 🎉
Crashes right after renaming synced files can definitely be frustrating, so it’s great to hear things are running smoothly again on your Windows 11 app. If the problem ever returns, feel free to share any crash logs or steps that trigger it - we’re always happy to take a closer look.
By the way, I’m Theresa 👩💻, one of the community managers here at Dropbox HQ and since everything is sorted now, I’d love to know... what’s your favourite Dropbox feature? ⭐
Let me know if you need anything else!
T 😺 (Dropbox Community Manager)
