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pentagramwookie's avatar
pentagramwookie
Helpful | Level 6
5 months ago
Solved

Navigating within the Dropbox folder in File Explorer in Windows 11 is very slow

I'm having an issue when navigating through the folders in the Dropbox directory on Windows 11. It is taking approximately 30 seconds to open any folders within the Dropbox folder. I timed one just n...
desktop
windows
  • TaikiBessho's avatar
    TaikiBessho
    4 months ago

    Regarding the following thread on the Microsoft community, I uninstalled the iCloud app. It resolved the problem. I have never tried to reinstall the iCloud app so far.

    https://learn.microsoft.com/en-us/answers/questions/4375161/windows-explorer-with-onedrive-extremely-slow?source=docs

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi pentagramwookie​, thanks for bringing this to our attention.

If you quit the Dropbox desktop application entirely, is it still slow when opening folders within the Dropbox folder itself?

Just for clarification, as you mentioned removing files, are the folders or files marked as available, available offline, or online-only in the Dropbox folders?

This will help me to assist further!

pentagramwookie's avatar
pentagramwookie
Helpful | Level 6
5 months ago

Hi Jay, thanks for getting back so quickly, wish I'd noticed this sooner.

I did try quitting the Dropbox desktop application, still slow. I also tried ending all Dropbox tasks via Task Manager, pausing Dropbox sync, and restarting after that. It's still slow when opening folders within the Dropbox folder itself.

I keep my 2TB Dropbox account on a pretty much dedicated 4TB SSD so that everything can be available offline on my PC.

I'm seeing some other people have the same issue at the moment. Hopefully, this can be resolved soon.

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