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Navigating within the Dropbox folder in File Explorer in Windows 11 is very slow
I'm having an issue when navigating through the folders in the Dropbox directory on Windows 11. It is taking approximately 30 seconds to open any folders within the Dropbox folder. I timed one just n...
Regarding the following thread on the Microsoft community, I uninstalled the iCloud app. It resolved the problem. I have never tried to reinstall the iCloud app so far.
https://learn.microsoft.com/en-us/answers/questions/4375161/windows-explorer-with-onedrive-extremely-slow?source=docs
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi pentagramwookie, thanks for bringing this to our attention.
If you quit the Dropbox desktop application entirely, is it still slow when opening folders within the Dropbox folder itself?
Just for clarification, as you mentioned removing files, are the folders or files marked as available, available offline, or online-only in the Dropbox folders?
This will help me to assist further!
Hey, just following up on this, seeing if there's any news on this issue. The bug is still present on my PC. Thanks.
- Walter
Hey pentagramwookie & mlefebvre & TAGGConsulting - thanks for letting us know about this.
Can you please confirm your computer's exact OS version, and the version/status of the Dropbox desktop app as shown in your taskbar/menu bar? Is it 'up to date' or still syncing?
If it's up to date, can you try rebooting your computer and your internet router and let us know if you notice any difference?
If not, let us know if this affects any specific folders and if they're available offline or online-only.
Thank you!
Hi Walter,
This is my exact OS Windows version:
Edition Windows 11 Home
Version 24H2
Installed on 12/11/2024
OS build 26100.4652
Experience Windows Feature Experience Pack 1000.26100.128.0
My Dropbox version is: 228.4.5567Syncing is up to date. The Dropbox taskbar menu says 'Your files are up to date'
This issue affects all folders/files within the Dropbox directory, and no other files or folders on that internal SSD.
I just now tried rebooting my computer and my internet router. It didn't seem to help in any way, the issue persists.
Hi Walter,
This is my exact OS Windows version:
Edition Windows 11 Home
Version 10.0.26100
OS build 26100My Dropbox version is: 228.4.5567
Syncing is up to date. The Dropbox taskbar menu says 'Your files are up to date'
This issue affects all folders/files within the Dropbox directory and my OneDrive, and no other files or folders on that internal SSD.
I have operated on 3 different networks over the past week and the issue exists in every case.
I have turned off virus checking and this made no difference.
