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pentagramwookie's avatar
pentagramwookie
Helpful | Level 6
5 months ago
Solved

Navigating within the Dropbox folder in File Explorer in Windows 11 is very slow

I'm having an issue when navigating through the folders in the Dropbox directory on Windows 11. It is taking approximately 30 seconds to open any folders within the Dropbox folder. I timed one just n...
desktop
windows
  • TaikiBessho's avatar
    TaikiBessho
    4 months ago

    Regarding the following thread on the Microsoft community, I uninstalled the iCloud app. It resolved the problem. I have never tried to reinstall the iCloud app so far.

    https://learn.microsoft.com/en-us/answers/questions/4375161/windows-explorer-with-onedrive-extremely-slow?source=docs

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey pentagramwookie​ & mlefebvre​ & TAGGConsulting​ - thanks for letting us know about this.

Can you please confirm your computer's exact OS version, and the version/status of the Dropbox desktop app as shown in your taskbar/menu bar? Is it 'up to date' or still syncing?

If it's up to date, can you try rebooting your computer and your internet router and let us know if you notice any difference?

If not, let us know if this affects any specific folders and if they're available offline or online-only. 

Thank you!

TAGGConsulting's avatar
TAGGConsulting
Explorer | Level 3
5 months ago

Hi Walter,

This is my exact OS Windows version:

Edition    Windows 11 Home
Version    10.0.26100
OS build    26100

My Dropbox version is: 228.4.5567

Syncing is up to date. The Dropbox taskbar menu says 'Your files are up to date'

This issue affects all folders/files within the Dropbox directory and my OneDrive, and no other files or folders on that internal SSD.

I have operated on 3 different networks over the past week and the issue exists in every case.

I have turned off virus checking and this made no difference.

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