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Forum Discussion

pentagramwookie's avatar
pentagramwookie
Helpful | Level 6
5 months ago
Solved

Navigating within the Dropbox folder in File Explorer in Windows 11 is very slow

I'm having an issue when navigating through the folders in the Dropbox directory on Windows 11. It is taking approximately 30 seconds to open any folders within the Dropbox folder. I timed one just n...
desktop
windows
  • TaikiBessho's avatar
    TaikiBessho
    4 months ago

    Regarding the following thread on the Microsoft community, I uninstalled the iCloud app. It resolved the problem. I have never tried to reinstall the iCloud app so far.

    https://learn.microsoft.com/en-us/answers/questions/4375161/windows-explorer-with-onedrive-extremely-slow?source=docs

pentagramwookie's avatar
pentagramwookie
Helpful | Level 6
5 months ago

Final Update (Workaround Only – Issue NOT Solved)

After a lot of testing, I’ve confirmed that this is a Windows 11 incompatibility with both iCloud and OneDrive, which causes severe delays (30+ seconds) when opening folders in Dropbox.

Notably, Google Drive folders are completely unaffected by this issue.

Temporary Workaround:

Log out of the iCloud and OneDrive apps on Windows.
Go to Start > Add or Remove Programs and uninstall both apps.
Restart your PC.

After removing iCloud and OneDrive, Dropbox folder navigation returned to normal speed.

Important: This is not a solved issue—just a workaround. Many users rely on multiple cloud services, and having to uninstall iCloud and OneDrive should not be the “fix.” This needs to be addressed properly by Dropbox, Microsoft, and/or Apple.

Posting this here in hopes it helps others experiencing the same bug and gets more visibility for a permanent fix.

  • Nyroca1's avatar
    Nyroca1
    Explorer | Level 4
    5 months ago

    Thanks, hard to believe Dropbox has not fixed yet this problem. They might lose a lot of users.

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