Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

robncarin's avatar
robncarin
Helpful | Level 6
2 years ago

New Dropbox Backup does not sync to Dropbox iPhone App

There is a new PC folder (labeled PC) created in the new backup program that backs up my files on the internet (dropbox.com) only . However, that same folder does not appear on the Dropbox App on my ...
desktop
Dropbox Backup
iOS
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey robncarin, if you use our desktop app, and use the root of the Dropbox folder to add content to your account online, these changes should also be reflected in your mobile app.

 

If you need to check more in regards your Dropbox Backups when using your mobile, you'd need to check your backup page online. 

martinipete's avatar
martinipete
New member | Level 2
2 years ago

Megan,

 

If the files appear both on our computer (which is backed up to Dropbox) and we drag and drop the folder into the Dropbox root folder (thus uploading those same files to Dropbox) aren't storing the same file twice? In other words, if I have a backup that is 500GB and I drop that same data into the root file, aren't I going to be "charged" for 1T of storage?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!