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Mikewarriner's avatar
Mikewarriner
Explorer | Level 4
3 years ago

New Dropbox causes Apple Silicon MacOS to boot loop (kernel panic) with CrowdStrike

My Dropbox just upgraded to the latest version after several days of insisting that it should upgrade.   After the upgrade completed it started indexing and after about 10 minutes the computer had ...
desktop
Install
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Mikewarriner, I just sent you an email.

 

I'll be happy to troubleshoot further with you there. 

tofergregg's avatar
tofergregg
New member | Level 2
3 years ago

I just wanted to report that this same issue happened to me yesterday (Feb 25, 2023). MacOS version: Ventura 13.2.0, Apple M1, 2020. Crowdstrike was installed by my organization on MacBooks owned by them.

I booted into Safe Mode and removed as many traces of Dropbox as I could (just removing the app did not work on its own). I had to remove elements from the following locations:

 

/Library/ApplicationScripts/Dropbox

~/Library/LaunchAgents

 

This stopped the kernel panics. I have since updated to Venture 13.2.1, but have not tried re-installing Dropbox yet.

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