Forum Discussion

misstheo1's avatar
misstheo1
Explorer | Level 3
3 years ago

New Mac won't synchronize after transferring all files and apps from old computer

Hello,   I purchased a new Mac. This one has the same storage capacity as my previous one. I transferred all my files and applications from one Mac to the other. I connected my new Mac to Dropb...
desktop
Mac
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey misstheo1, thanks for reaching out to the Dropbox Community.

 

This is probably due to the fact that the Dropbox app and the files were transferred from your previous computer, but let's see what we can do.

 

Is the Dropbox application running on the new computer? What do you see when you hover over the Dropbox icon in your menu bar?

 

Also, what's your computer's OS version?

 

Let me know and we'll go from there.

misstheo1's avatar
misstheo1
Explorer | Level 3
3 years ago

Thank you for your prompt return.

When I hover over the dropbox icon in my menu bar it says: "Transfer of 16 files".  "Impossible to synchronise xx file" (no more space on your dropbox). 

However, I have the impression I do have enough space on my dropbox.

Thank you

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hmm, can you please check the plan tab in your account settings, to make sure you have enough Dropbox space?

    • misstheo1's avatar
      misstheo1
      Explorer | Level 3
      3 years ago

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!