Forum Discussion

misstheo1's avatar
misstheo1
Explorer | Level 3
3 years ago

New Mac won't synchronize after transferring all files and apps from old computer

Hello,   I purchased a new Mac. This one has the same storage capacity as my previous one. I transferred all my files and applications from one Mac to the other. I connected my new Mac to Dropb...
desktop
Mac
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey misstheo1, if you're using 194,6 GB out of 0 MB, it means you're out of space and over your quota.

 

It's apparent in your screenshot as well.

 

If your Business trial ended, your account could be in locked state, so that's why the Dropbox app is not syncing.

 

Did you have another subscription before you did the Business trial? Like a Plus or Professional individual plan?

misstheo1's avatar
misstheo1
Explorer | Level 3
3 years ago

Hello,

Yes, I have a subscription of Dropbox Plus 2T which I pay monthly.

4 days ago I removed some heavy files from my Dropbox folder so it must be considerably smaller now.

I doubt I'd need to upgrade it but how can I know?

 

Thank you very much.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you're already on a paid Plus subscription, you don't need to upgrade your account.

     

    But if you used to have a Business trial, which expired, you are probably in locked state, so now, to get back to your Plus subscription, you'll need to "disband your team".

     

    Disbanding your team will get you back to your Plus subscription and back to syncing.

     

    If you were the team admin on the Business trial, you can disband the team, by following these steps.

    • misstheo1's avatar
      misstheo1
      Explorer | Level 3
      3 years ago

      Hello, 

      Disbanding the team has solved my issue. Thank you very much.

      I can now preview my files in Bridge.

      However, I don't see my dropbox folders under my dropbox icon on the left in Bridge. So it's still difficult for me to navigate in Dropbox from my Bridge application. Can you help me with this? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        I'm happy to see that disbanding the team, helped, misstheo1!

         

        Did the Dropbox application finish syncing the change in the folder structure after the disband?

         

        What's the sync status of the app, when you hover over your Dropbox icon?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!