We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
larryy
3 years agoHelpful | Level 6
New version of Dropbox completely broken, need to revert to previous version.
I got a new MacBook Air 15". Used Migration Assistant. Something updated Dropbox. Everything is broken.
Specifically:
* The Dropbox.app application when launched does not open the app, but op...
larryy
3 years agoHelpful | Level 6
What a mess. I followed the "advanced reinstall" instructions precisely and successfully (but briefly) downgraded to Dropbox version 175.4.5569, and it even defaulted to using my original ~/Dropbox. But first I noticed it wasn't syncing. The nice contextual menu items were back, so I told it to Sync Next the most recent addition. Didn't work. Also, the Dropbox menu was missing.
Then a notification dialog came up:
Mousing over it brings up a "Get Started" button:
Not wanting to update at this time, I clicked the "X" and dismissed the dialog.
But in the background, despite automatic updates being turned off, Dropbox ignored my settings and actions and updated itself to 177.3.5390, the same as when this mess started.
Meanwhile, I now had a date-time-stamped Dropbox folder in ~/Library/CloudStorage. (With a *terrible* filename, that included the time 7:28 expressed as "7/28" -- yes, a forward slash in a unix filename. FFS, Dropbox engineers. Yes, they couldn't use ":", but "/"???)
I deleted the Dropbox folder in CloudStorage and replaced it with my ~/Dropbox folder. Apparently Dropbox was still running, despite not appearing in the menu bar, because a warning came up that my Dropbox folder was no longer where it belonged (~/Dropbox). At this point Dropbox quit running.
I'm going to reboot and see if the new Dropbox will sync properly with my old Dropbox data in its new location. Fingers crossed.
Oh, one nice trick that will help alleviate the pain of an invisible Dropbox and a hundred broken symbolic links... I made a symbolic link from the new CloudStorage Dropbox to ~/Dropbox, and for all practical purposes it looks like Dropbox is back where I want it, and my command-line environment is back to working. This will probably help a lot of others. And Dropbox might want to consider creating this link automatically. It's just this:
ln -s ~/Library/CloudStorage/Dropbox ~/larryy
3 years agoHelpful | Level 6
Well, maybe in 21 hours I'll know if this worked. I rebooted, launched Dropbox manually, it showed up in the menu bar, I looked its preferences, it wouldn't let me change the location away from ~ to ~/Library/CloudStorage, probably because my symbolic link was confusing location checking. But I selected the Sync option for enabling "the updated Dropbox for macOS on File Provider", clicked through a few pages, clicked the button to start the sync, and it looks like it's working, and claims the process will take about 21 hours (which is silly, since all the files are already in place). It also looks like it's going to mess up my "Date Modified" and "Date Added" attributes for everything, but I can live with that (though it is genuine nuisance in some cases). I'm worried that my disk space still seems to be ticking down, but I can't find any duplicates anywhere, so hopefully this will finish and NOT crash the system. More later.
My worst fear is that it will corrupt all these files somehow, copying the same files over themselves, and the corruption will propagate first to the server, then to every syncing device. But I have that one complete backup I grabbed before doing any of this, and can start over if I truly must. What fun. NOT.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!