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New version of Dropbox completely broken, need to revert to previous version.
I got a new MacBook Air 15". Used Migration Assistant. Something updated Dropbox. Everything is broken.
Specifically:
* The Dropbox.app application when launched does not open the app, but op...
Hi Megan,
The ticket number is #22429141.
When I open the dropbox app on my macbook air (after dropbox support via chat guided me on uninstalling the dropbox app and reinstalling it) I get a message that says: "Dropbox needs to change permissions for the Folder:/Users/theranica/.dropbox with a request to enter my computer password - the screen shot is in the ticket notes. "Theranica" is my FORMER username folder and has since been changed to my name. Dropbox can't find the permissions for that folder because it no longer exists. HELP!!
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Helenfpm and thanks for the additional info and ticket number.
I've raised the priority of the case on my end, so an agent from our team will be assisting you the soonest possible.
Let me know if you need anything else.
Thanks.
Colin got back to me with the following instructions which resolved the issue:
To resolve this issue, I am going to provide you with steps to reset the Dropbox application settings. This will not affect or remove the files in your Dropbox folder.
Note: Please be sure to take note or take a screenshot of any Selective Sync settings you may have applied prior to re-installing as you will need to re-apply these settings after this process.
First, please save and quit all programs accessing files in the Dropbox folder, and then follow these instructions:
1) Open your Terminal app (Located at /Applications/Utilities/Terminal)
2) Copy and paste the following line (highlighted below) into the Terminal and press ENTER. PLEASE make sure you copy and paste this command (don't type it by hand), as getting it wrong could cause some harm. You'll be prompted for your computer's admin password (not your Dropbox password) after entering the first command. Keep in mind that the password field in the terminal will remain blank as you type your password. After you type it, just press ENTER. You'll know that these instructions complete normally once the initial line of text (called prompt) comes up again:
sudo mv ~/.dropbox ~/.Trash/dropbox.old
Please note that once the prompt displays, the instruction completed the requested task. If the command returns an error, or does not respond after an hour, you may want to try restarting your computer and trying this step again.
3) Restart Dropbox from the Application folder, then please sign in and apply any Selective Sync settings you may have had prior to this reset during the sign in process. Your account will take a few moments to reindex the files and sync any pending changes.
