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LW45's avatar
LW45
Helpful | Level 6
5 years ago
Solved

No Internet connection error after app reinstall - Mac OS Mojave 10.14.6

After the desktop app just said "Connecting," constantly (and showing that it was not linked to a Dropbox account), I uninstalled it and re-installed it. I did it several times, but was never given t...
desktop
Error Messages
Mac
Setting up the apps
  • LW45's avatar
    LW45
    5 years ago

    Hello Daphne ,

     

    Well, after finding out that my coworkers were having issues with Dropbox as well, one of them reset our router in the office. That seemed to fix all of the issues, and I was able to log into the App as well. So, I emailed Support to have them close the ticket.

     

    Thank you for your help! Have a great week. :)

    Lauren

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey there LW45, I hope you're well today!

 

Can you let me know if you're able to access www.dropbox.com via your web browser on this device?

 

Also, which version of the desktop app do you have installed?

 

Let me know and we can go from there!

  • LW45's avatar
    LW45
    Helpful | Level 6
    5 years ago

    Hi Daphne,

     

    I am using the desktop version v99.4.501. And yes, I can access the web version of Dropbox.com and see everything I'm supposed to see. :)

     

    Thanks!
    Lauren

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for checking that LW45!

       

      It's a rather strange issue that you're having considering that you've tried all those steps. To have a look further into this I'd have to suggest reaching out to our Support team so they can look into this alongside some device specific info.

       

      You can check out your support options depending on your account's plan from this page here. You can let me know the ticket number you get (eg. #1234567) and I can follow up with you there.

       

      Cheers!

      • LW45's avatar
        LW45
        Helpful | Level 6
        5 years ago

        Hi Daphne, 

         

        Ok, I entered support ticket# 10834280. Hopefully they can figure it out.

         

        Thank you for trying! :)

         

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