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LW45's avatar
LW45
Helpful | Level 6
6 years ago
Solved

No Internet connection error after app reinstall - Mac OS Mojave 10.14.6

After the desktop app just said "Connecting," constantly (and showing that it was not linked to a Dropbox account), I uninstalled it and re-installed it. I did it several times, but was never given t...
desktop
Error Messages
Mac
Setting up the apps
  • LW45's avatar
    LW45
    6 years ago

    Hello Daphne ,

     

    Well, after finding out that my coworkers were having issues with Dropbox as well, one of them reset our router in the office. That seemed to fix all of the issues, and I was able to log into the App as well. So, I emailed Support to have them close the ticket.

     

    Thank you for your help! Have a great week. :)

    Lauren

LW45's avatar
LW45
Helpful | Level 6
6 years ago

Hello Daphne ,

 

Well, after finding out that my coworkers were having issues with Dropbox as well, one of them reset our router in the office. That seemed to fix all of the issues, and I was able to log into the App as well. So, I emailed Support to have them close the ticket.

 

Thank you for your help! Have a great week. :)

Lauren

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

I'm glad to hear that you're all sorted now LW45!

 

Thanks for your update here too, I'm sure this will be helpful to know for anyone else having the same issue.

 

If there's anything else I can help with, please don't hesitate to get back to me here. :grin:

 

I hope you enjoy the rest of your week!

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