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No sync icons and right-click menu items on Mac
Dropbox was working fine on my laptop until recently. I don't remember any manual update of any program or OS recently.
I'm on MAC Venture 13.4.1 + Dropbox v213.4.4597 The sync icons and the men...
I was finally able to figure it out. You need to follow all the steps listed in the first response AND delete all the dropbox files on your computer. that was the only way i was able to get Dropbox to "refresh" and then the icons started showing in finder. It's scary having to delete all the files on your computer hoping they come back but they do
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for bringing this to our attention, margotgommers.
I appreciate you listing the troubleshooting steps you took as well, that's really helpful.
Can you also try a more advanced reinstall of the app, to see if that helps?
Keep me posted.
Hi Hannah , thanks so much for your reply. I tried the advanced reinstall as it was indeed something I hadn't tried yet. I followed all steps, including the terminal (I had no abnormal settings so I just used the exact sample prompts one by one). I downloaded the same version of Dropbox again via the link that was on that page (it had a different file name and size as the one from the regular download page but it was the same version as before).
But the problem unfortunately still exists...
- Hannah
Thanks for the update, Margot.
In that case, can we send you an email, so we can take a look into this internally?
Hi Hannah , yes please, I can't seem the option to send you a DM though
- Megan
Hey margotgommers, I just sent you an email, and I'll be happy to see you there!
Hi Hannah , can you send me a DM or email please? My email address is connected to my account here. TIA!
