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kdeemer1's avatar
kdeemer1
Explorer | Level 4
15 days ago
Solved

No syncing icons and right click context menu options on Mac 15.5

I have Dropbox installed on Mac OSX 15.5.  I have opted out of File Finder and chosen Selective Sync. I want some of my filers to be offline and others to be online only. But the ONLY files and folders I see in Finder are those I have set to be offline. There are no icons and no Dropbox integration with the Right Click menu. I have followed the steps to uninstall and reinstall using the Advanced settings (several times). But nothing changes. Please help

desktop
sync
  • Walter's avatar
    Walter
    14 days ago

    Hi kdeemer1​ - thanks for the app's version.

    It seems that you're running a beta version of the app. Can you try the latest stable one from this page directly and let us know how it goes?

    Just make sure to toggle off the 'early releases' from your account' settings first. 

8 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    15 days ago

    Is Dropbox running at all? Does it appear at the top near the clock etc. and if so what does it say if you mouse over its icon?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    14 days ago

    Which version of Dropbox are you using? 

    Mousing over its icon on status bar should tell you. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    14 days ago

    Hi kdeemer1​ - thanks for the app's version.

    It seems that you're running a beta version of the app. Can you try the latest stable one from this page directly and let us know how it goes?

    Just make sure to toggle off the 'early releases' from your account' settings first. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    13 days ago

    No worries kdeemer1​ - I'm just glad I could help. 

    See you around the Community and take care!

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hi kdeemer1​ and welcome to back to the Dropbox Community.

    Thank you so much for returning to share that your issue is resolved. Contributions like yours truly enrich this community, and I’m confident others will find your insights helpful when facing similar challenges 💪.

    I’m Theresa 👩‍💻, one of the Community Managers here. You’ll often spot me jumping into conversations or kicking off new threads across a variety of topics.

    I’d love to hear more about how you use Dropbox. If you’re up for it, just give me a shout here and we can chat about all things Dropbox 🤗. Who knows, maybe I can share some productivity tips or pass along your feedback to our internal team.

    Looking forward to hearing from you,

    T😸 (Dropbox Community Manager)

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