Forum Discussion

margotgommers's avatar
margotgommers
New member | Level 2
2 years ago
Solved

No sync icons and right-click menu items on Mac

Dropbox was working fine on my laptop until recently. I don't remember any manual update of any program or OS recently. I'm on MAC Venture 13.4.1 + Dropbox v213.4.4597 The sync icons and the men...
desktop
Mac
sync
  • xjlevx's avatar
    xjlevx
    10 months ago

    I was finally able to figure it out. You need to follow all the steps listed in the first response AND delete all the dropbox files on your computer. that was the only way i was able to get Dropbox to "refresh" and then the icons started showing in finder. It's scary having to delete all the files on your computer hoping they come back but they do

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, Margot.

In that case, can we send you an email, so we can take a look into this internally?

margotgommers's avatar
margotgommers
New member | Level 2
2 years ago

Hi Hannah , yes please, I can't seem the option to send you a DM though

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey margotgommers, I just sent you an email, and I'll be happy to see you there!

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