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Forum Discussion

margotgommers's avatar
margotgommers
New member | Level 2
12 months ago
Solved

No sync icons and right-click menu items on Mac

Dropbox was working fine on my laptop until recently. I don't remember any manual update of any program or OS recently. I'm on MAC Venture 13.4.1 + Dropbox v213.4.4597 The sync icons and the men...
desktop
Mac
sync
  • xjlevx's avatar
    xjlevx
    9 months ago

    I was finally able to figure it out. You need to follow all the steps listed in the first response AND delete all the dropbox files on your computer. that was the only way i was able to get Dropbox to "refresh" and then the icons started showing in finder. It's scary having to delete all the files on your computer hoping they come back but they do

xjlevx's avatar
xjlevx
New member | Level 1
9 months ago

I was finally able to figure it out. You need to follow all the steps listed in the first response AND delete all the dropbox files on your computer. that was the only way i was able to get Dropbox to "refresh" and then the icons started showing in finder. It's scary having to delete all the files on your computer hoping they come back but they do

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for sharing your experience, xjlevx, I'm glad to see it was resolved.

Let us know if you need anything else.

  • margotgommers's avatar
    margotgommers
    New member | Level 2
    9 months ago

    Too bad Dropbox couldn't help me further and stopped replying to my ticket(s), including the screen recording I made per your request.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey margotgommers, thanks for the reply here.

      I understand where you're coming from and I did mention why this happened in my previous reply, but if you're still having this issue, please let us know and we'll send you an email to open this case again for you.

      • matt g's avatar
        matt g
        New member | Level 2
        5 months ago

        Hi Hannah - I have a similar problem - can you help please?

        I have tried multiple clean installs. dropbox works on a new user account - but i cannot get it to work properly on my regular user on my macbook pro. it has been working fine for years. now: no menu icon, no right click finder functionality. I want to avoid having to make a new user on my laptop. thank you. matt

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