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margotgommers's avatar
margotgommers
New member | Level 2
12 months ago
Solved

No sync icons and right-click menu items on Mac

Dropbox was working fine on my laptop until recently. I don't remember any manual update of any program or OS recently. I'm on MAC Venture 13.4.1 + Dropbox v213.4.4597 The sync icons and the men...
desktop
Mac
sync
  • xjlevx's avatar
    xjlevx
    9 months ago

    I was finally able to figure it out. You need to follow all the steps listed in the first response AND delete all the dropbox files on your computer. that was the only way i was able to get Dropbox to "refresh" and then the icons started showing in finder. It's scary having to delete all the files on your computer hoping they come back but they do

matt g's avatar
matt g
New member | Level 2
5 months ago

Hi Hannah - I have a similar problem - can you help please?

I have tried multiple clean installs. dropbox works on a new user account - but i cannot get it to work properly on my regular user on my macbook pro. it has been working fine for years. now: no menu icon, no right click finder functionality. I want to avoid having to make a new user on my laptop. thank you. matt

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi there, matt g​ let's see what we can find together about this! 

As a first step, can you clarify the exact OS version that you use on your Mac? 

While we're at it, can you also share with me the app's current syncing status, and version? You can find this by hovering your mouse over the little Dropbox icon in your menu bar, next to your WiFi. 

When did this behavior first start? 

Let me know more, and we'll take it from there!

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