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Onnbrok's avatar
Onnbrok
New member | Level 2
3 years ago
Solved

Not eligible for Dropbox for macOS 12.5 or later

Hi. I work in an Graphic design agency where we use dropbox as a file server. Work a lot in inDesign and am starting to go crazy not being able to link online files. Therefore we want to upgrade ...
desktop
dropbox business
Mac
  • Amy's avatar
    Amy
    3 years ago

    Hi Vincent B.10, thanks for your comment, and to the others in this thread as well, we hear your frustrations and understand your confusion about the eligibility criteria and migration process. 

     
    Currently, users interested in migrating need to be running macOS 12.5 (although we recommend macOS 13 for the best experience) and have less than 300K files. If you have more than 300K files, we recommend using Selective Sync to decrease your number of files to meet the requirement, migrate, and then, if you’d like, you can sync the content back to your Dropbox. 
     
    Here’s how you can sync down your content in order to migrate:
    1. Open your Dropbox desktop app preferences.
    2. Click the Dropbox icon in your menu bar in the top right corner of your screen.
    3. Click your avatar (profile picture or initials) in the top-right corner.
    4. Click Preferences.
    5. Click the Sync tab.
    6. Under Select folders to sync to this Mac (Mac), click Select folders.
    7. Check the folders you’d like saved on your hard drive. Uncheck the folders you’d like removed.
    8. Click Update.
     
    We understand that this is not ideal. We are working on solutions to this issue and will let you know as soon as we have made the necessary improvements. 
     
    We will be in touch when we have any updates. Thanks again for the feedback.
     
Michel B.16's avatar
Michel B.16
Explorer | Level 4
3 years ago

I have external drives connected to my Mac, but not to Dropbox. As in, my Dropbox install is on my boot drive, and I don't think I even have aliases to directories or files on the other drives.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for clarifying that for us Michel B.16 

 

May we reach out via email to have a further look internally at this point? 

  • Michel B.16's avatar
    Michel B.16
    Explorer | Level 4
    3 years ago

    Sure, but: I just did some more inspecting and it turns out that both machines do not have a Dropbox folder in ~/Library/CloudStorage

    IF it would have updated to using File Provider, I would need to see a Dropbox folder there, right?

     
    Both machines are running v179.4.4917, one is a Macbook M2, when I installed that one it took quite some time to because I accepted the update of the File Provider stuff. When I open dropbox on that machine, the preferences now say "You are not eligible for the updated Dropbox for macOS on File Provider at this time."

     

    The other machine, a Mac Studio, has the same message, and I have not seen a popup about the File Provider process yet. It has 3 external drives.

    Both machines run Ventura 13.4.1

     

    So this would likely mean it's a false alarm and that I'm just not enrolled yet.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Michel B.16, I just sent you an email, and we'll discuss about this there. 

       

      See you! 

      • MrMcBlack's avatar
        MrMcBlack
        Helpful | Level 5
        3 years ago

        I have the same issue and we‘re absolutely frustrated as this has been disrupting our workflow for so long now.

        We also consider switching to a different service with out business dropbox and almost 5tb of data.

        Please dropbox, can you finally get this is order and get the bloody transition to file provider out?

        It seriously is not that hard. Apart from that, instead of saying you‘re not eligible a more transparent

        approach of communication would be highly appreciated. Tell the people why they are not eligible. 

        Is anything interfering? Can user do something about it themselves.

         

        This is honestly the worst software experience just after Windows Vista
. 

        If Apple would offer a business cloud I would switched years ago tbh
.

         

        Please, get this done. Thanks. Otherwise switching to Box or OneDrive soon.

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