Need to see if your shared folder is taking up space on your dropbox đ¨âđť? Find out how to check here.
Forum Discussion
Solved
Not eligible for Dropbox for macOS 12.5 or later
Hi.
I work in an Graphic design agency where we use dropbox as a file server. Work a lot in inDesign and am starting to go crazy not being able to link online files.
Therefore we want to upgrade ...
Hi Vincent B.10, thanks for your comment, and to the others in this thread as well, w
We will be in touch when we have any updates. Thanks again for the feedback.
Sure, but: I just did some more inspecting and it turns out that both machines do not have a Dropbox folder in ~/Library/CloudStorage
IF it would have updated to using File Provider, I would need to see a Dropbox folder there, right?
Both machines are running v179.4.4917, one is a Macbook M2, when I installed that one it took quite some time to because I accepted the update of the File Provider stuff. When I open dropbox on that machine, the preferences now say "You are not eligible for the updated Dropbox for macOS on File Provider at this time."
The other machine, a Mac Studio, has the same message, and I have not seen a popup about the File Provider process yet. It has 3 external drives.
Both machines run Ventura 13.4.1
So this would likely mean it's a false alarm and that I'm just not enrolled yet.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorI have the same issue and weâre absolutely frustrated as this has been disrupting our workflow for so long now.
We also consider switching to a different service with out business dropbox and almost 5tb of data.
Please dropbox, can you finally get this is order and get the bloody transition to file provider out?
It seriously is not that hard. Apart from that, instead of saying youâre not eligible a more transparent
approach of communication would be highly appreciated. Tell the people why they are not eligible.
Is anything interfering? Can user do something about it themselves.
This is honestly the worst software experience just after Windows VistaâŚ.
If Apple would offer a business cloud I would switched years ago tbhâŚ.
Please, get this done. Thanks. Otherwise switching to Box or OneDrive soon.
Hey @dropbox team, we've been having exactly the same issues described above.
I've been keeping a sharp eye out for updates, and to find out there is STILL NO FIX DATE is actually infuriating.
This has been costing us a huge amount in resources to work around, and it's simply not good enough given the amount we pay for the service.
I'm starting to look at alternatives as being forced to change our workflow around a broken product isn't acceptable.
Please, please, please advise when the fix will actually be available for users.If it helps... Dropbox will not convert if all team members are not below a file count (synced files per client) of less than 300k and are running supported a supported OS. As an admin you have no way to see the file counts for each user or force the update. The best you can do is to update to a supported OS and deal with the issues while the conversion takes place. After that request that your team uses selective sync on only folders they need (under 300k) and hope the Dropbox approves the conversion to Apple File Provider. As an admin I would like to say everyone needs to use selective sync, we will update your OS tonight and tomorrow you will be presented with Dropbox Apple File Provider option but that is not possible.
So let me get this straight: if we want our organization to move to Apple File Provider every team member needs to get their synced files to less than 300.000? Does this mean we have to deselect all folders in "Select folders to sync to this Mac"? Or does it mean we have to actually get rid of files? And is this only applicable to Mac users? Because we have some Windows users in our team as well. Do they have to do anything, so our Mac users can upgrade?
This all seems kind of ridiculous...
- Amy
Community Manager
Hi Vincent B.10, thanks for your comment, and to the others in this thread as well, w
We will be in touch when we have any updates. Thanks again for the feedback. Thanks Amy!
Now we finally had the opportunity to test this solution and I can confirm that it works. It takes some effort and time to get everyone on the team to sync as few folders as possible. But when this was done we finally got the opportunity to update. After this, everything has worked perfectly with links in Adobe programs.
But the fact that this took over two years to solve is madness!
Amy,
Question: if I use Selective Sync and deselect a folder, the files are removed from my local storage, correct? Then once I migrate to the new File Provider version, I will have to download everything in that folder again...?
And if/when I reach the 300k limit, how soon will I get the "go ahead" to update? Is it automatic or do I have to do something?
Thanks.
- Megan
Hi asiufy, how are you today?
Yes, if you follow the steps Amy posted above, your content will be removed locally, but seen when you visit your account online.
The best way to get a file count would be to check your local Dropbox folder, by right clicking on it, and then Get Info.
However, keep in mind that this won't be precise if some of your content isn't syncing locally due to the device's settings.
As for the update, it will be automatic. You'll most likely get a notification, asking you to update once you're eligible.
I hope this helps!
Thanks for the reply.
Are there plans to raise or remove this 300K limit altogether? I'm too far off, at 440K files right now.
From the looks of it, if I "unsync" 140K of them, I will have to download them all over again once I sync from them back... That's not very appealing right now...
- Megan
I see where you're coming from asiufy.
To be honest, we don't have any plans to remove the limit for the time being. Simply because that's a soft limit, to make sure the app is working without any issues.
The performance of the Dropbox application starts to decline after reaching approximately about 300,000 files.
As for raising it to a higher number, I'll forward your feedback to the appropriate areas so we can continue to improve, but I can't promise you that this will be implemented any time soon.
