Forum Discussion

Cerebro's avatar
Cerebro
Helpful | Level 6
5 years ago

Notification Badge in Menubar Icon - How Do I Make It Go Away?

Hi.  I'm running Dropbox v121.4.4267 on Mac OS High Sierra.  I don't if something happened with an automatic update.  Now, I'm getting something I haven't seen before.  I, suddenly, have a red badge ...
desktop
Setting up the apps
JimFuoco's avatar
JimFuoco
Explorer | Level 4
3 years ago

Yes, no problem. Can you pull my email from my account? Or if not, how can I DM you my email address?

JimFuoco's avatar
JimFuoco
Explorer | Level 4
3 years ago

Hey Megan, following up on this. Happy to continue over email.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi JimFuoco, just sent you an email, I'll see you there.

     

    Cheers! 

  • David H.33's avatar
    David H.33
    Explorer | Level 3
    3 years ago

    Same here. Please help.

    MacOS 12.3, M1.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi David H.33, thanks for posting here today! 

     

    I can see that you're currently having the same issue as the OP, with the menu bar icon and our notification badge. 

     

    Have you tried all of the troubleshooting steps mentioned throughout this thread?

     

    Let me know more!

  • David H.33's avatar
    David H.33
    Explorer | Level 3
    3 years ago

    Thanks Megan,

    the "switch account" tip did the trick.

    Let me add, though, that this is very hidden. Proper UX patten would be: if you get the badge top-level, every subsequent interaction steps should also have one to guide you to the place where the notification actually is.

     

    Thanks

    David

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad everything is back on track now David H.33!

     

    I'll make sure to forward your thoughts to the appropriate areas so we can continue to improve.

  • Groucho's avatar
    Groucho
    New member | Level 2
    3 years ago

    Sonoma 14.0 -- I have this problem as well -- started as soon as I installed my new Studio M2 Ultra. I would really like to be able to make that badge go away -- it draws my eye and makes me crazy. I do not have any other accounts so I can't switch back and forth as some have done. Thanks

  • Groucho's avatar
    Groucho
    New member | Level 2
    3 years ago

    Never mind -- finally found it -- I had to locate an upsell ad cajoling me to buy a bigger plan and find the no thanks button and now it's gone. Rather irritating but fixed.

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