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rfog's avatar
rfog
Collaborator | Level 9
11 months ago
Solved

Online-only not working in Surface Pro 11 (Snapdragon version)

Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue.  I cannot have any online-only file in my SP11, thus I canno...
desktop
File access
Storage space
windows
  • Neal's avatar
    Neal
    5 months ago

    Hi everyone! The issue has now been fixed. 

    If you haven't done so yet, please ensure that you're running the latest stable version available, and if the behavior persists for you, please report back so that we can log a help request for further review.

    Thanks for your patience while the team was looking into this!

raoul77's avatar
raoul77
New member | Level 2
10 months ago

I have exactly the same issue on my surface pro 11 (snapdragon) : "Make online-only" feature is missing

No issue on my other laptop (Lenovo AMD Ryzen 7)

Can someone help ?

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
10 months ago

Hi raoul77, it sounds like your online only configuration might have failed.

Can you follow the steps in this article and let me know how you get on?

https://help.dropbox.com/sync/make-files-online-only

If you're still having issues, we'll look into it further.

  • raoul77's avatar
    raoul77
    New member | Level 2
    10 months ago

    Hi Neal

    Already did and it's not working

    • Neal's avatar
      Neal
      Icon for Community Manager rankCommunity Manager
      10 months ago

      Hi raoul77, have you tried signing out and back into Dropbox or restarting your computer?

      When you sign back in, Dropbox will rescan the file tree and should update the state of each file.

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