Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Mistic_John's avatar
Mistic_John
New member | Level 1
11 months ago
Solved

Opening the Dropbox folder enables Num Lock.

Hi, I have a weird little problem. Every time I open the Dropbox folder (double click on the icon on the task bar), there's a Windows notification popping up that Num Lock has been enabled. This only...
desktop
Dropbox Basic
windows
  • Mistic_John's avatar
    Mistic_John
    9 months ago

    Hi, it looks like this bug has been fixed with the release of version 219.4.4463. Thanks!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Got it, thanks for the heads up Mistic_John!

If you quit our app, and try to open your Dropbox folder do you notice the same behavior? 

Also, how long has this been happening, and do you notice this with other folders too?

Mistic_John's avatar
Mistic_John
New member | Level 1
11 months ago

Hi Megan,

I have a short video clip just to show how it looks on my end, but I'm not sure how to share it here.

I quit the app and it didn't help, but it did upgrade DB to 216.4.4420.

The problem persists ever since I upgraded my Windows from 10 to 11, which is about a month ago. Doesn't happen with any other application or function. It's just Dropbox somehow triggering the num lock.

I'd like to make a correction to my previous post - the notification shows up only if the num lock has already been previously enabled with the key. If it's been disabled, opening DB does not trigger the notification. So it's not that the num lock gets actually switched on or off by DB, it's only the notification popping up for whatever reason.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi there Mistic_John - thanks for the additional information there.

    Can you please try a reinstall and let me know if this persists? 

    If it does, you could also try creating a new OS profile and trying to install the app there. 

    • ArtV's avatar
      ArtV
      New member | Level 1
      11 months ago

      I've also been having the same problem for a few days now. Every time I open the Dropbox folder through the icon on the Taskbar it activates Num Lock and also Alt. I have Windows 10 and I've already tried reinstalling the application.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Hey there @ArturV - thanks for bringing this to our attention. 

        If it's not too much to ask, can you try creating a new OS profile and try to install the desktop app there? 

        Do you get the same results? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions