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Opt out of File Provider doesn't work, and it keeps trying to update
Application Affected - Dropbox Desktop for Mac Device - Macbook Air Operating System/Browser (if using the web) - Mac OSx Tahoe 26.2 Dropbox App Version (if using the app) - whatever the latest ve...
Hi MsDClark, prior to doing any deletion, please check that the Dropbox desktop application is linked to a normal Dropbox folder elsewhere on your machine in the preferences.
Once you're certain that it isn't linked to the CloudStorage folders, and you're certain that the files in CloudStorage are old and don't need to check them, you should be able to manually select the folder itself, (or the files within) and delete them from your machine.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi MsDClark, Techmom236, thanks for contacting us!
In order to understand what you're seeing, could you attach screenshots showing the error messages or pop-ups that you're getting?
This will help me to assist further!
Thanks for the prompt help! Here are the two screen shots. I shut down my computer last night and when I turned it on this morning, this is what I saw. I checked the "not now" box and then clicked on Open Sign in.
As soon as I did, it went to Firefox and opened the API request page with the error message in the next screenshot.
- Walter
Hey Techmom236 - thanks for the screenshot!
Just to clarify, have you granted Dropbox full disk access as outlined here?
Yes, everything is now turned on. However, unless I use a private window, I can't log into Dropbox.com now using Firefox (my default browser). On it, when I click on log in, I get the same error message as above.
This is tricky. I logged into dropbox.com using Chrome. Since that worked, I changed my default browser to Chrome and then logged into the app and told it not to use File Provider. That worked for a few minutes, however, it then created the cloud location folder. I now have two locations on my computer showing my Dropbox folder and both of them seem to syncing! I am not seeing the "not syncing" message on either of them. Here are screen shots.
Since I don't get any error messages I believe my issues may be different. Please advise.
