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MsDClark's avatar
MsDClark
Helpful | Level 5
1 month ago
Solved

Opt out of File Provider doesn't work, and it keeps trying to update

Application Affected - Dropbox Desktop for Mac Device - Macbook Air Operating System/Browser (if using the web) - Mac OSx Tahoe 26.2 Dropbox App Version (if using the app) - whatever the latest ve...
desktop
Mac
  • Jay's avatar
    Jay
    1 month ago

    Hi MsDClark, prior to doing any deletion, please check that the Dropbox desktop application is linked to a normal Dropbox folder elsewhere on your machine in the preferences.

    Once you're certain that it isn't linked to the CloudStorage folders, and you're certain that the files in CloudStorage are old and don't need to check them, you should be able to manually select the folder itself, (or the files within) and delete them from your machine. 

Techmom236's avatar
Techmom236
New member | Level 2
1 month ago

<sigh> I did a test (took a camera photo) and it updated in both locations.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

I see, thanks for the additional screenshots and info there Techmom236 - much appreciated.

Can you also send me a screenshot of the Dropbox desktop app's status as shown in your menu bar and another 2 screenshots showing the files in your Dropbox folders and their syncing icons? 

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