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MsDClark's avatar
MsDClark
Explorer | Level 4
10 days ago
Solved

Opt out of File Provider doesn't work, and it keeps trying to update

Application Affected - Dropbox Desktop for Mac Device - Macbook Air Operating System/Browser (if using the web) - Mac OSx Tahoe 26.2 Dropbox App Version (if using the app) - whatever the latest ve...
desktop
Mac
  • Jay's avatar
    Jay
    2 days ago

    Hi MsDClark, prior to doing any deletion, please check that the Dropbox desktop application is linked to a normal Dropbox folder elsewhere on your machine in the preferences.

    Once you're certain that it isn't linked to the CloudStorage folders, and you're certain that the files in CloudStorage are old and don't need to check them, you should be able to manually select the folder itself, (or the files within) and delete them from your machine. 

MsDClark's avatar
MsDClark
Explorer | Level 4
9 days ago

I am not marking this as solved as none of these steps apply nor correct my situation. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 days ago

Thanks for the update and screenshots, MsDClark.

Can you try these steps for an advanced reinstall of the Dropbox app to see if they help?

  • MsDClark's avatar
    MsDClark
    Explorer | Level 4
    7 days ago

    I took all of those steps. Upon reinstalling I chose Opt Out of File Provider.

    Thirty minutes later the same window pops up automatically updating me to File Provider. 

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