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Opt out of File Provider doesn't work, and it keeps trying to update
Application Affected - Dropbox Desktop for Mac Device - Macbook Air Operating System/Browser (if using the web) - Mac OSx Tahoe 26.2 Dropbox App Version (if using the app) - whatever the latest ve...
Hi MsDClark, prior to doing any deletion, please check that the Dropbox desktop application is linked to a normal Dropbox folder elsewhere on your machine in the preferences.
Once you're certain that it isn't linked to the CloudStorage folders, and you're certain that the files in CloudStorage are old and don't need to check them, you should be able to manually select the folder itself, (or the files within) and delete them from your machine.
Neal
Community Manager
Community ManagerHi MsDClark & Techmom236,
Thanks for providing all of that information.
I've reported this internally to our engineers and they've let me know that there was a bug that they have now fixed.
Feel free to try again and let me know how you get on (they said it could take a few hours to come into effect).
Who marked this as solution? This is MY POST!
Since it is supposedly fixed, can I just change preferences to Opt Out and the cloudstorage will clean itself up or do I have to go through the steps to do an Advanced Reinstall again? If it is the latter then this will have to wait as I have too many work projects to complete before I can invest the time to do this again.
- Nancy
Dropbox Community Moderator
MsDClark, I suggest just opting out of File Provider once more for now, without the advanced reinstall.
If you’re still having issues after that, or you see copies of Dropbox in CloudStorage like the other user reported, we can further look into it then.
Thank you Nancy. I signed out of Dropbox, signed back in so i could choose Advanced Settings then OptOut. It has been a couple of hours with no pop up.
Now, how do I delete the old File Provider files that are located in CloudStorage? I do have a regular Dropbox folder and also one dated back to 2-3-26 under CloudStorage. I don't want to risk losing the files I need stored in a cloud.
- Jay
Hi MsDClark, prior to doing any deletion, please check that the Dropbox desktop application is linked to a normal Dropbox folder elsewhere on your machine in the preferences.
Once you're certain that it isn't linked to the CloudStorage folders, and you're certain that the files in CloudStorage are old and don't need to check them, you should be able to manually select the folder itself, (or the files within) and delete them from your machine.
