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Forum Discussion
Solved
Opt out of File Provider doesn't work, and it keeps trying to update
Application Affected - Dropbox Desktop for Mac
Device - Macbook Air
Operating System/Browser (if using the web) - Mac OSx Tahoe 26.2
Dropbox App Version (if using the app) - whatever the latest version is on the website as this is a new install
Question or Issue
I'm very new with this, can anybody explain to me how I can beta build?
I can see that I have already posted this in my Follows section of My Settings of Dropbox Forum but when I click on the post I get an error message telling me that the post does not exist. I apologize for any duplicate posts.
I have a new Macbook Air so I started this Dropbox installation from scratch.
I made sure I still had an available device on my plan. I do.
I install Dropbox desktop for Mac from the Dropbox website.
I click the box ‘Save files as online only’
Underneath the Dropbox on File Provider header, I click the Opt Out box.
Click Done.
Within 30 minutes I get a pop up that shows 'Dropbox Update in Progress'.
I click the Learn More or Got It buttons – neither option stops the update
Within seconds the pop-up changes to Update Complete – here’s what changed
It forces me back into File Provider even though I have clearly opted out
I have followed the steps outlined on Dropbox website but I cannot stop my Mac from updating to File Provider - https://help.dropbox.com/installs/dropbox-for-macos-support
How do I get my Opt Out of File Provider to stick?
Hi MsDClark, prior to doing any deletion, please check that the Dropbox desktop application is linked to a normal Dropbox folder elsewhere on your machine in the preferences.
Once you're certain that it isn't linked to the CloudStorage folders, and you're certain that the files in CloudStorage are old and don't need to check them, you should be able to manually select the folder itself, (or the files within) and delete them from your machine.
23 Replies
Thank you Nancy. I signed out of Dropbox, signed back in so i could choose Advanced Settings then OptOut. It has been a couple of hours with no pop up.
Now, how do I delete the old File Provider files that are located in CloudStorage? I do have a regular Dropbox folder and also one dated back to 2-3-26 under CloudStorage. I don't want to risk losing the files I need stored in a cloud.
- Jay
Dropbox Community Moderator
Hi MsDClark, prior to doing any deletion, please check that the Dropbox desktop application is linked to a normal Dropbox folder elsewhere on your machine in the preferences.
Once you're certain that it isn't linked to the CloudStorage folders, and you're certain that the files in CloudStorage are old and don't need to check them, you should be able to manually select the folder itself, (or the files within) and delete them from your machine.
Thank you for patiently helping me. Yes, the the Dropbox folder location is under the User folder on the hard drive. I will delete the cloudstorage files
