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Forum Discussion

Peterkeck's avatar
Peterkeck
Explorer | Level 4
9 years ago
Solved

Paper not loading in Safari or Chrome

When I navigate to paper.dropbox.com it just shows the menu options on the left, and then says " Oh hello. Sorry for this little hiccup. Try refreshing your page."    Tried it in both Chrome and S...
Dropbox Paper
Setting up the apps
  • Jane's avatar
    Jane
    9 years ago
    Hey @rc2 & @Peterkeck, 
     
    Thanks for getting in touch!
     
    Please keep in mind that your team admin can enable Paper for your team following these steps:
     
    1. Sign in to your Admin account.
    2. Open the Admin Console.
    3. Open the Settings tab.
    4. Choose Paper under Additional settings.
    5. Toggle Enable Paper on or off.
    6. Agree to the Dropbox terms before turning on Paper.
    7. Click Apply changes.
     
    If you're still experiencing issues, because I can see that you've already done some troubleshooting, please raise a ticket with our team and let me know a ticket ID in your reply here, so that I look it up on our system. 
     
    Looking forward to hearing back from you! 
     
    Thanks, 
    JaneA
Peterkeck's avatar
Peterkeck
Explorer | Level 4
9 years ago

Incognito didn't help, and it's happening at home, on mobile network, and work network, so that's not it. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago
Weird, which version of Safari and Chrome you using?
  • Peterkeck's avatar
    Peterkeck
    Explorer | Level 4
    9 years ago

    The latest of both. Safari: Version 10.1.1 (12603.2.4). Chrome: Version 59.0.3071.115 (Official Build) (64-bit)

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 years ago
      Weird

      Do you have any extensions in use?
      • Peterkeck's avatar
        Peterkeck
        Explorer | Level 4
        9 years ago

        Nope, no extensions. Could I have delete my Paper registry file somehow on Dropbox.com? This is super frustrating - would love to get back to using the product!

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