Forum Discussion

calicantro's avatar
calicantro
New member | Level 2
3 years ago

permissions error after migration

After the profile migration, Dropbox is causing permission errors for me. I've attempted to reinstall it and clean the cache folder, but the issue persists. Interestingly, when I attempt to open Drop...
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Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi calicantro, thanks for bringing this to our attention.

 

It looks like you have two different username profiles, which could be affecting the installation.

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

 

Keep me updated with any progress!

calicantro's avatar
calicantro
New member | Level 2
3 years ago

Thank you for your prompt reply, Jay.

This issue is not occurring on my computer; it's happening on someone else's.

The problem arises after installation. When I attempt to open Dropbox to proceed with the login, I encounter an error.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry, could you clarify what you're trying to do? Are you trying to open the Dropbox desktop application that's installed on another profile on your machine, is that right?

    • calicantro's avatar
      calicantro
      New member | Level 2
      3 years ago

      Not on my computer; I'm trying to resolve the error on someone else's computer.

      On that computer, when I try to open the desktop app from her profile, it gives me an error. However, if I use another profile, I can open the app without errors.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Have you tried signing out and back into the Dropbox account on that profile?

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