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Photo Library not reachable on macOS after Dropbox sync
Hello all,
I am running MaCos Ventura 13.1. I have both iCloud and Dropbox storage for my photos (call me paranoid if you like :-). I like the ability to select a photo from the photo library when ...
Hello everyone,
We have an update on this. This has occurred as Apple no longer allows Photos Library to be synced with cloud-storage services. You can find out more about this here in the Expected Changes article.
Regards,
Emmet
All updated now. This is a pretty frustrating situation.
For some reason, the two user folders I'd been backing up to Dropbox are now located inside of Dropbox.
Previously they were MacintoshHD/Users/awalsh/Desktop and MacintoshHD/Users/awalsh/Desktop and now they are both shortcuts located in Dropbox/Mac/Desktop and Dropbox/Mac/Pictures.
Obviously, my Desktop and my Pictures folder shouldn't be located inside of Dropbox.
Should I manually move them back to where they belong?
Also, since the update, the folders in dropbox (not in the backup) are a real mixed back in terms of having cloud icons or not having cloud icons. Some have the little cloud with the arrow, some have the outline cloud without the arrow, some have no icon at all, and none of my previously offline files are designated as being offline.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi awgd, I'd be more than happy to help!
In regards to the first issue you mentioned about your files backing up inside the Dropbox folder: it sounds like you might have accidentally enabled our Computer backup feature.
If you want to revert the content back to its original paths, all you'd need to do is disable the feature as mentioned here, can you give it a go?
In regards to the icons, that would be expected, you can see more about that here. As for your offline files, have you tried right-clicking on them, and making them available offline?
Does that work?
Let me know more!
- Hi Megan,
Thanks for your quick response.
I had been using the computer backup feature leading up to when this update to the new version of Dropbox occured.
The problem is that the folders being backed up were also moved to the new cloud Dropbox folder.
When the update initiated it warned me that my Dropbox files would be moved to that new location and that I'd encounter some file linking issues. That was fine. I understood that loud and clear.
What I didn't expect was for the process to move my backed up folders too (in this case desktop and pictures).
Regardless of the severity of the issues caused by moving my desktop and my pictures folders, it seems like this is an error. It is an error, yes?
Was installing the new version of Dropbox supposed to move my backed up folders?
Shouldn't my Pictures and Desktop folders have stayed where they were (in my user folder) and continued the one-way upload to Dropbox?
Now those folders are behaving like standard Dropbox folders so they have the right click menu options. Actually now I'm not sure if all of my Desktop and Pictures files are offline because they're being treated like standard Dropbox files.
Heck, now when I go to delete a file on my desktop it asks me of I want to delete it from Dropbox too.
If it's not an error, and backed up folders move from their original locations in the user folder to the separate Dropbox folder, well, I'm really unhappy with this. It's not ok for Dropbox to relocate such important folders.
In regards to my icons, it's expected for them to be messed up and inconsistent? Before the update those icons worked perfectly. It was very clear which files were offline and which files were online only. There was even the immensely helpful outline checkmate icon which showed that there were some downloaded files somewhere within a folder. Now I have a random assortment of clouds with arrows, clouds without arrows, some green checks for files I manually made offline since the update, and quite a few files and folders without any icons at all. It's actually turned what was a workable system using Dropbox to manage my files and space, to a completely unworkable mess.
Anyway, I hope none of these issues are a reflection of the state of the new app and are hopefully fixable errors.
Hopefully by sharing my experience it can help others in the same boat.My contacts are no longer there either. The contacts show empty. I think that this mismatch with macOS is a disastrous move on the side of Dropbox and I hope that they will really get engaged to resolve it. I am thinking of returning to iCloud in place of Dropbox, but still waiting a bit to see if there will be a real response from Dropbox ... I have been with you for years guys ...
- Megan
Hi awgd, in regards to the Backup: yes, that would be expected.
This is how Backup works, and the paths become one with Dropbox. In regards to your icons though, could you send me a screenshot of the assortment of icons you see, in order for me to have a visual too?
Also, Mirna D., you mentioned your contacts and that they are empty. Since I am not entirely sure what you mean by contacts, could you elaborate and let me know more? Are you referring to your Dropbox files, or Backup files, by any chance?
- Jay
Hi Mirna D., we're only aware of the Photos library not being allowed to remain on a CloudStorage folder.
Regarding the Contacts app, this isn't something related to Dropbox, as no other user has reported issues with their own Contacts apps. Have you made any changes to it, such as storing any of the app preferences in Dropbox itself?
Thanks Jay. I have not done anything to the Contacts, but will contact the iCloud forum to see if the issue on their side.
