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Photo Library not reachable on macOS after Dropbox sync
Hello all,
I am running MaCos Ventura 13.1. I have both iCloud and Dropbox storage for my photos (call me paranoid if you like :-). I like the ability to select a photo from the photo library when ...
Hello everyone,
We have an update on this. This has occurred as Apple no longer allows Photos Library to be synced with cloud-storage services. You can find out more about this here in the Expected Changes article.
Regards,
Emmet
My contacts are no longer there either. The contacts show empty. I think that this mismatch with macOS is a disastrous move on the side of Dropbox and I hope that they will really get engaged to resolve it. I am thinking of returning to iCloud in place of Dropbox, but still waiting a bit to see if there will be a real response from Dropbox ... I have been with you for years guys ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi awgd, in regards to the Backup: yes, that would be expected.
This is how Backup works, and the paths become one with Dropbox. In regards to your icons though, could you send me a screenshot of the assortment of icons you see, in order for me to have a visual too?
Also, Mirna D., you mentioned your contacts and that they are empty. Since I am not entirely sure what you mean by contacts, could you elaborate and let me know more? Are you referring to your Dropbox files, or Backup files, by any chance?
Hello Megan,
thanks for your message. I meant the desktop application Contacts on macOS. I have wanted to send you a screenshot but this system does not allow me to do so since it exceeds the maximum size of attachements of 3 MB. When I open the application, it just shows the empty list of contacts. The contacts are fine on my phone, so this is not a problem of the iCloud. I imagine Dropbox moved the file with contacts somewhere.
Spotlight also does not work and I have rebuilt and followed many instructions on that topic - nothing has helped.
You said in your previous mails that the problem is that people concerned have wanted to have a Dropbox backup of their computer and that they should therefore disable it in order for the Dropbox and macOS to work together. I am a bit confused - for me an important feature of my Dropbox subscription is to be able to backup my computer so if ever it is lost I can just get a new one and start working from where I started. Another feature was to have a copy of my photo library, already discussed above. Spotlight is good too. Why are these no longer possible? If this is the case and it will not change, why then the price of the Dropbox plan for macOS users has not been adjusted ... sorry I am a bit frustrated by what has happened and it has been weeks now.
Best wishes, Mirna
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- Megan
Hi Mirna D., thanks for letting me know more!
Let's take it one topic at a time. Starting with your Contacts, I'd really appreciate a screenshot, in order for me to have a visual of what you see there. If you could try that again, or maybe resize your current file, that'd be splendid. Also, what is the app's current syncing status?
If you try searching in your Finder for the contacts, are you able to locate them?
Onto the Spotlight issue, you mentioned above, that the issue at hand had been fixed, but I am assuming it's back again to its old habits? Have you also tried the steps Walter provided here?
Lastly, in regards to your latest point: are you referring to Computer backup, or backing up your drive with Dropbox in general such as moving files there? Keep in mind that our Backup feature, the new MacOS and Computer backup can co-exist together, without clashing.
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Hi Megan,
thanks a lot for your message. So let's fix the contacts first. This is what I see.
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PS, sorry I forgot to say that Dropbox shows that everything is synced
