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GregorBeyerle's avatar
GregorBeyerle
Helpful | Level 6
10 months ago

Please revert the new screenshot "feature" on MacOS, or at least give us the option to do so.

Hi, can you PLEASE revert that new Screenshot "feature" you added in MacOS. Previously, it was possible to simply drag and drop a Screenshot into Finder or Photos right after it was taken. Now, your stupid popup shows up and drag and drop doesn't work. This worked PERFECTLY in the past and there was NO reason to touch this functionality. Why are you taking this feature away from us???

desktop
Mac

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  • nerdblogpl's avatar
    nerdblogpl
    Helpful | Level 5
    9 months ago

    Hey RyanFromDropbox ! This does not help because Dropbox app automatically disables the "Show floating thumbnail" after some random amount of time or a reboot, even if the quick actions are disabled. This is a bug.

  • RyanFromDropbox's avatar
    RyanFromDropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    10 months ago

    Hi GregorBeyerle -- Thanks for flagging this feedback! I'm on the Product team at Dropbox, and I'd love to help here.

    If you'd like to disable the Dropbox pop-up, you can do that via Preferences:

    • Hover over the pop-up and click the gear icon
    • In the "Screenshots" tab of preferences, you can toggle the "Show quick actions after screenshot" option off

    That should prevent the pop-up from appearing! 

    If you're not seeing the original MacOS pop-up after that, you can use CMD + SHIFT + 5 to open your MacOS options. When you click "options," you should have the ability to enable "Show floating thumbnail."

    Let me know if this works and/or if you have other questions!

    Cheers,

    Ryan

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey GregorBeyerle thanks for posting here!

    Would you mind clarifying your exact OS and Dropbox version that you're using on your Mac? 

    You can find the version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi.

    You also mentioned a pop-up that shows up. Would you be able to send me a screenshot, in order for me to have a visual? 

    Is the option to save screenshots and screen recordings to Dropbox enabled?  

    Let me know more, and we'll take it from there!

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