Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

koltipelto's avatar
koltipelto
Helpful | Level 5
9 years ago
Solved

Possible conflict with Dropbox and Trend Micro (Dropbox freezing)

I have dropbox business, I will not say every computer, but half of the company's computers are crashing.   At first I thought it could be a driver, a virus, or even a windows 10 error. I got to ...
desktop
dropbox business
Setting up the apps
  • dflord's avatar
    dflord
    9 years ago

    Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns. 


    Thanks. 

  • binary's avatar
    binary
    8 years ago

    I would like to update that the problem resolved on our side now and here is the steps taken.

    - Clean up the registry

    - Uninstall and Install back Dropbox

    - Uninstall and Install back Worry Free Business Security

    ------- Added Dropbox program files path in Approved List (just in case)

     

    Also device speed improved quite a bit. We did not reinstall the windows.

     

    Environment

    - Windows 10 Pro (64-bit)

    - Worry Free Business Security Services (Trend Micro)

     

    I hope it helps to someone.

     

  • Lucio's avatar
    Lucio
    8 years ago

    The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.

     

    Thanks to all of the users that reported this!

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hello again, I hope my message finds you well! 
 
Initially, it’s my understanding, that binary refers to dflord’s Solution in the first page Rob21. Can you please let me know if I'm right in my assumption binary? 
 
Following, because I understand that you'd need further assistance on this issue binary, I’ve made sure to run a search on our system on my end & I’ve located your open ticket. In order to expedite matters, I’ve raised your support priority internally & I’ve notified my colleague handling the issue on your comments here. 
 
Please check your inbox for their latest message & include all relevant info on that discussion, so as to check your account info based on the details we have on our tools. 
 
Rest assured that you’re in safe hands from now on & I hope this gets resolved soon for you. Welcome to our Dropbox Community! 
Johnwho92's avatar
Johnwho92
New member | Level 2
8 years ago

I'm having the same issue on a customers PC i disabled it from startup and manually opening it later and now the computer isnt freezing.

not an ideal solution but atleast they can use the computer :upside_down:

Using Windows 10, Trend Micro AV 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!