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koltipelto's avatar
koltipelto
Helpful | Level 5
9 years ago
Solved

Possible conflict with Dropbox and Trend Micro (Dropbox freezing)

I have dropbox business, I will not say every computer, but half of the company's computers are crashing.   At first I thought it could be a driver, a virus, or even a windows 10 error. I got to ...
desktop
dropbox business
Setting up the apps
  • dflord's avatar
    dflord
    9 years ago

    Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns. 


    Thanks. 

  • binary's avatar
    binary
    8 years ago

    I would like to update that the problem resolved on our side now and here is the steps taken.

    - Clean up the registry

    - Uninstall and Install back Dropbox

    - Uninstall and Install back Worry Free Business Security

    ------- Added Dropbox program files path in Approved List (just in case)

     

    Also device speed improved quite a bit. We did not reinstall the windows.

     

    Environment

    - Windows 10 Pro (64-bit)

    - Worry Free Business Security Services (Trend Micro)

     

    I hope it helps to someone.

     

  • Lucio's avatar
    Lucio
    8 years ago

    The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.

     

    Thanks to all of the users that reported this!

binary's avatar
binary
Helpful | Level 6
8 years ago
CC Cleaner.
But I understand it is more to do with Trend Micro.
Rob21's avatar
Rob21
Explorer | Level 3
8 years ago

OK - will try on an affected machine.

 

Strange that one of the laptops is brand new and has only just had both Dropbox and Trend Micro WFBS installed. The registry should be clean.

 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
     Thanks to all for your prompt updates on the matter here, it was really helpful as it seems that there’s a software conflict that’s been affecting your devices’ performance. 
     
    I’ve made a note of all your comments & troubleshooting steps & I’v also made sure to Accept binary's latest reply as a Solution, since he’s mentioned that the set of steps he’s posted above has worked for him this time. 
     
    Additionally, as we’re working on that together on our email correspondence Rob21, please check your inbox for my latest message at your convenience & let me know here if you have any issues locating it. 
     
    Once again, I appreciate your valuable input here! 

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