Forum Discussion

Firebrand's avatar
Firebrand
New member | Level 1
11 months ago

Problem syncing files on new installation on Windows 10

Hi there, I recently got a new laptop with Windows and set up Dropbox with my existing folder stored on an external hard drive. I followed the advanced installation steps, but when I try to sync my...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi Firebrand - sorry to hear you're having issues with this.

Have you tried quitting and relaunching the app and/or rebooting your computer since you first noticed this? 

That said, I can see that you're running a beta version of the app. Could you try the latest, stable version from this page and let me know if you get the same results?

Just make sure to toggle off the 'early releases' from your account's settings first. 

As for the gray X icons on your files, you can have a look at this Help Center article for more information.

Let me know of any updates!

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