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Forum Discussion

fredricstewart's avatar
fredricstewart
Explorer | Level 4
4 years ago

Problem with MacOs Ventura 13.0 on my MacBook Pro

When my MacBook rebooted after upgrading to Ventura 13.0, I got this message:  “Dropbox.app” is damaged and can’t be opened. You should move it to the Trash. I clicked on "Cancel" and put ...
desktop
Error Messages
Mac
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi fredricstewart, thanks for bringing this to our attention.

 

Could you try reinstalling the app (without uninstalling it first) by clicking this link?

 

This will help me to assist further!

  • sharikov's avatar
    sharikov
    New member | Level 2
    4 years ago

    I can't open the installer app. Please update

  • fredricstewart's avatar
    fredricstewart
    Explorer | Level 4
    4 years ago

    It's a MIRACLE!

    Thank you….working fine now.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Glad to hear your app’s back to normal, fredricstewart!

       

      sharikov, are you receiving the exact same error as the one mentioned above? Did you try Jay's suggestion and there’s no difference?

      • fredricstewart's avatar
        fredricstewart
        Explorer | Level 4
        4 years ago

        Immediately after I clicked on the link that DropBoxer provided, the DropBox icon reappeared on my toolbar….and all was good again!

  • Maszek's avatar
    Maszek
    New member | Level 2
    4 years ago

    I am experiencing the same issue. The dmg-file I downloaded is not responsive. The file size only 918 KB. Is that a complete file?

    • plttvmt's avatar
      plttvmt
      New member | Level 2
      4 years ago

      I later realized that the dmg was just mounting a volume with no notification at all. When accessing the volume (Finder, left side bar, close to other volumes such as Macintosh HD) I found the installer, and after installation everything was back in place.

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