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Forum Discussion

fredricstewart's avatar
fredricstewart
Explorer | Level 4
4 years ago

Problem with MacOs Ventura 13.0 on my MacBook Pro

When my MacBook rebooted after upgrading to Ventura 13.0, I got this message:  “Dropbox.app” is damaged and can’t be opened. You should move it to the Trash. I clicked on "Cancel" and put ...
desktop
Error Messages
Mac
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi fredricstewart, thanks for bringing this to our attention.

 

Could you try reinstalling the app (without uninstalling it first) by clicking this link?

 

This will help me to assist further!

fredricstewart's avatar
fredricstewart
Explorer | Level 4
4 years ago

It's a MIRACLE!

Thank you….working fine now.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Glad to hear your app’s back to normal, fredricstewart!

     

    sharikov, are you receiving the exact same error as the one mentioned above? Did you try Jay's suggestion and there’s no difference?

    • fredricstewart's avatar
      fredricstewart
      Explorer | Level 4
      4 years ago

      Immediately after I clicked on the link that DropBoxer provided, the DropBox icon reappeared on my toolbar….and all was good again!

      • Dantep's avatar
        Dantep
        New member | Level 2
        4 years ago

        I am also having this issue, and the installer does not open no matter what I do. Not even from the link that the drop boxer posted

    • plttvmt's avatar
      plttvmt
      New member | Level 2
      4 years ago

      Hi Nancy, for me same error (dropbox.app damaged) and freshly downloaded installer does not open. MacBook Pro 13" M2 2022 just upgraded to Ventura OS.

      Close to panicking.

      Thank you for your help.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Dantep and plttvmt, I’m sorry to hear you’re having this issue, as well. 

         

        Have you both tried our offline installer? Does it seem to work now?

         

        Let me know.

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