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Forum Discussion

fredricstewart's avatar
fredricstewart
Explorer | Level 4
4 years ago

Problem with MacOs Ventura 13.0 on my MacBook Pro

When my MacBook rebooted after upgrading to Ventura 13.0, I got this message:  “Dropbox.app” is damaged and can’t be opened. You should move it to the Trash. I clicked on "Cancel" and put ...
desktop
Error Messages
Mac
Setting up the apps
fredricstewart's avatar
fredricstewart
Explorer | Level 4
4 years ago

It's a MIRACLE!

Thank you….working fine now.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Glad to hear your app’s back to normal, fredricstewart!

 

sharikov, are you receiving the exact same error as the one mentioned above? Did you try Jay's suggestion and there’s no difference?

  • fredricstewart's avatar
    fredricstewart
    Explorer | Level 4
    4 years ago

    Immediately after I clicked on the link that DropBoxer provided, the DropBox icon reappeared on my toolbar….and all was good again!

    • Dantep's avatar
      Dantep
      New member | Level 2
      4 years ago

      I am also having this issue, and the installer does not open no matter what I do. Not even from the link that the drop boxer posted

      • fredricstewart's avatar
        fredricstewart
        Explorer | Level 4
        4 years ago
        Dantep, I wish I knew something else to tell you other than that the solution worked for me. I’m sure that you have rebooted an led tried repeatedly. If I learn something else, I’ll let you know.
    • yeeeoww's avatar
      yeeeoww
      Helpful | Level 6
      4 years ago

      Hi Fredric-

      A couple questions from a fellow Mac guy who wants to upgrade to Ventura...

      1. Generally how is Dropbox working for you on Ventura at this point? Would you recommend upgrading from MacOS 12.2 (which is what I'm on)
      2. Are you currently running the version of Dropbox that supports MacOS 12.5 and higher (I believe it's still in beta and not everyone is getting it)?
      3. If so, most importantly (for me) can 3rd party apps download and open files? (I use AfterEffects with lots of embedded external files that are in the cloud and could give a file not found error when opening the project)
      4. Finally - what version of Dropbox are you running?

      Thanks so much for your help! The actual Dropbox team aren't very forthcoming about dates and version numbers and aren't much help with this matter.

       

      -Pat Campbell

  • plttvmt's avatar
    plttvmt
    New member | Level 2
    4 years ago

    Hi Nancy, for me same error (dropbox.app damaged) and freshly downloaded installer does not open. MacBook Pro 13" M2 2022 just upgraded to Ventura OS.

    Close to panicking.

    Thank you for your help.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi Dantep and plttvmt, I’m sorry to hear you’re having this issue, as well. 

       

      Have you both tried our offline installer? Does it seem to work now?

       

      Let me know.

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