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Asjadsfjur's avatar
Asjadsfjur
Helpful | Level 6
3 years ago
Solved

Problems created by new Dropbox app

I was able to resolve some of the issues in my last post, but I still have three significant problems, which I describe below.   I was out of the office for two weeks, and when I returned, Dropbo...
desktop
Mac
Setting up the apps
sync
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Asjadsfjur, thanks for reaching out to our Community.

     

    If all the files in your Dropbox folder before the update, were synced and available in your account online, they will also be available in the new location of the Dropbox folder.

     

    You can see more info about the sync icons on your files here.

     

    After the update, all new files added by other computers, will sync as online-only by default.

     

    This and other info about the expected changes that come with Dropbox for macOS (which will answer your questions), can be found here.

     

    Let me know if you have any questions.

Emmet's avatar
Emmet
Icon for Community Manager rankCommunity Manager
3 years ago

Hi LivePaola, 

 

Can you tell us what version of macOS are you running Dropbox on? This should not be happening on macOS 13. 

 

Regards,

 

Emmet

LivePaola's avatar
LivePaola
Helpful | Level 6
3 years ago

So, I remain puzzled as to why it is happening with macOS Monterey 12.6.5, which is what my machine is running. It appears that unfortunately, being a 2016 MacBookPro, it cannot be updated to macOS Ventura 13. What should I do? I've never had any software not run correctly on it and with Dropbox it's the first time it has happened. Also, there seems to be no way to revert to a previous version of Dropbox that is compatible with what I have. Thanks in advance for any solutions.

  • Chita H.'s avatar
    Chita H.
    New member | Level 2
    3 years ago
    ~Library/Cloud Storage is a unique location on each computer.
    I have two other laptops that I will be updating the Dropbox app on.
    How does each computer NOT duplicate/triplicate the files when I update the app?
  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi LivePaola,

     

    We recommend trying to set all the files to available offline, which should help resolve the issue. If you can't, or it doesn't fix it for you, then please confirm that we can take you to ticket and help you further.

     

    Regards,

     

    Emmet

  • LivePaola's avatar
    LivePaola
    Helpful | Level 6
    3 years ago

    Hi Emmet and thank you, that is exactly what I tried to do: set all files to be available offline. The last two times however the machine went into the error storm in the video until I had to shut down and restart it. It would be great if you could open a ticket on this.

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi LivePaola,

     

    Thank you for getting back to us. We have reached out to you via email, and our agents will assist you there.

     

    Regards,

     

    Emmet

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