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Noizy's avatar
Noizy
Explorer | Level 3
4 years ago
Solved

Problems with the sync symbol

I've had a problem with DropBox for a while now. Until recently, however, I didn't need it myself, so the problem didn't bother me. I use my partner's DropBox on my PC. On his devices, a sync icon ...
desktop
sync
  • Megan's avatar
    Megan
    4 years ago

    Hi Noizy, since you are on Windows, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use.

     

    That could be the culprit there. Can you have a look into this thread, and what my colleague suggested there, and let me know if this resolves things? 

Noizy's avatar
Noizy
Explorer | Level 3
4 years ago

sorry....  

 

the first pictures is from Drobpox and the second from Onedrive

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Wonderful job with the screenshots, Noizy, thanks! 

 

Let me clarify that the way your Dropbox syncing icons look, isn't related to your Microsoft account, and how it operates. Just putting it out there, in regards to your initial post. 

 

Have you made sure your Dropbox app is running as it should? You can always check its syncing status if you follow these steps. 

 

Also, it might sound trivial, but have you rebooted your device recently? 

  • Noizy's avatar
    Noizy
    Explorer | Level 3
    4 years ago

    Thanks

     

    The Dropbox App is running as it should. 

    Actually, the files in the folders have a synchro symbol but the folders still haven't

     

    I reboot my device a few time since the weekend because it's new and I have do many updates

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi Noizy, since you are on Windows, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use.

       

      That could be the culprit there. Can you have a look into this thread, and what my colleague suggested there, and let me know if this resolves things? 

      • Noizy's avatar
        Noizy
        Explorer | Level 3
        4 years ago

        all DropBox folders must be among the 15?
        The way I see it, the first 10 folders are not from DropBox, followed by 5+ from DropBox

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