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T-squared's avatar
T-squared
Explorer | Level 3
2 years ago
Solved

Annoying ! symbol in the desktop app on Mac

On the desktop Dropbox icon situated on the toolbar (Mac OS 14.3) a red symbol with a white exclamation mark has appeared along with the icon and I’ve no idea what it means.  I’ve looked through my files on DB but cannot see any anomalies.  Irritating.  Read somewhere there may be a conflict with a file or files.

It’s a bit someone shouting  “hey, there’s a problem”… yes, OK, but what’s the problem?

Anyway, anyone got an idea how to shift this icon?

Thanks

desktop
Mac
Notifications
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the screenshot, T-squared!

     

    I can see a "not now" option in the yellow notification there; can you click it and let us know if it helps?

9 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there T-squared - sorry to hear you're having issues with this.

     

    Just to make sure we're on the same page, could you send us a screenshot of the symbol you mentioned so that we can have a look too?

     

    Thanks!

     

  • T-squared's avatar
    T-squared
    Explorer | Level 3
    2 years ago

    Hi Walter

    Many thanks for your resonse.

    Now the icon is enlarged I can see it's not an exclamation mark, it's a figure "1". 

    But here's a screen shot of the issue,

    Cheers

    TonyT


    icon

  • T-squared's avatar
    T-squared
    Explorer | Level 3
    2 years ago

    The figure "1" has now changed to a figure "2"  even more puzzled now 😞

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot T-squared 

     

    Have you tried clicking on the  "not now/ show me how/ maybe later" option on the top banner of the app window when you click the app's icon to check your notifications?

  • T-squared's avatar
    T-squared
    Explorer | Level 3
    2 years ago

    Sorry, walter, I can't see ther "not now/ show me how/ maybe later" options you mention anywhere.

    I've checked the Notifications and there are currently none.  DB tells me it's "up to date"

    Thanks again,

    TonyT

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey T-squared, would you mind clicking on the Dropbox icon once again and then sending me a screenshot of the window that pops up?

  • T-squared's avatar
    T-squared
    Explorer | Level 3
    2 years ago

    Hi Hannah,

    Here's a screen shot.  Hope it's of use to you.

    Rergards,

    TonyT

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot, T-squared!

     

    I can see a "not now" option in the yellow notification there; can you click it and let us know if it helps?

  • T-squared's avatar
    T-squared
    Explorer | Level 3
    2 years ago

    Hi Hannah,

    Yes that cured the issue.

    Went through the actions as you suggested.

    Many thanks!!

    Best Regards

    TonyT (aka T-squared)

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