We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
waac
4 years agoExplorer | Level 3
Proxy setting not saving 2
Funny how this thread: https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Proxy-setting-not-saving/td-p/163531 "is now closed by moderators due to inactivity." while there are many othe...
Walter
Dropbox Community Moderator
4 years agoHey waac - thanks for posting on our Community and sharing your walk-around this issue.
I appreciate your detailed report, but could you clarify the version of the desktop app showing this behavior as well?
Does this happen with the latest, stable version found here?
Also, have you checked if this is caused by any third party apps, such as antivirus programs or firewalls etc?
Keep us posted!
I appreciate your detailed report, but could you clarify the version of the desktop app showing this behavior as well?
Does this happen with the latest, stable version found here?
Also, have you checked if this is caused by any third party apps, such as antivirus programs or firewalls etc?
Keep us posted!
waac
4 years agoExplorer | Level 3
I am using the latest version, just downloaded it yesterday. 139.4.4896.
I do not know if Dropbox versions have changed since we upgraded Windows to 10 pro. But I have been trying with the "latest version at the time" for the last 6 months or more. Each version would be respective to the month I tried again....and again...etc.
"Also, have you checked if this is caused by any third party apps, such as antivirus programs or firewalls etc?"
Yes, as I stated in my original post, we walked through all of those things because that is what I first suspected. I thought it was the antivirus for sure. I cannot uninstall it because it is a corp. machine. But I disabled it completely. Then we asked out Network team if that could still be the cause and they said no. And they gave us several tests to walk though to prove it which I did successfully. I also though it could be the firewall. It was not the firewall. The problem only exists if I run it without compatibility mode turned on for the .exe. However, the moment I put it in compatibility for Win 7, the issue disappears and all is well. Performed it on two devices in our network. Several others have the same issue and I am glad to tell them how I was able to get it working for me.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!