Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Questions about a recent update of Dropbox Backup
Hello — After my windows computer restart today from April “patch Tuesday” — I got a pop-up window from dropbox that there was an update to “dropbox backup” AKA “backup”
I let it do the update — it took some time — now after the fact there was over 8.000 file in my documents folder. After the update finished, I could not find the “PC” sub-folder in the dropbox folder. The PC folder contained “Documents” and “Downloads.” At first it was not clear where the PC folder was moved to. I then checked the usual place that “Documents” and “Downloads” are located and they are there now! It seems that the backup update move the noted folders back the (usual) default location.
In addition, now at dropbox.com there is a folder “PC” in the backup list and documents and downloads are at that location.
I also see now from the dropbox icon in the system tray that the windows client/app is now upload (it seems) all the files that are in the Documents” and “Downloads” folders.
I tried to get more info from “chat” support on this, but got the impress that the support agents were unaware of this update
So is this the new “backup schema?” That there is a part of dropbox.com that is isolated from the usual dropbox folder that is on the windows desktop?
Lastly, I am using “dropbox backup” on 2 of my computers, but so-far just one prompted me to do the update ---- will the other computers the the option to also “update?” ‘
5 Replies
- Hannah
Dropbox Staff
Hey Frank P E., thanks for posting to the Dropbox Community.
It sounds like you're talking about the updated experience of the Dropbox backup feature.
You can read more about it and how it functions here.
If you have any questions whatsoever, please let me know.
Cheers!
hello -- thanks for the reply -- but this line in the link ---
If you haven’t been prompted to update and would like to be on the updated Dropbox Backup, you can do so by disabling Dropbox Backup, restarting the Dropbox app, and then re-enabling Dropbox Backup.
is "disabling Dropbox Backup" pausing dropbox?
- Nancy
Hope it’s OK to jump in, Frank P E.!
Pausing the Dropbox app means that you'd pause its syncing, but disabling your computer backup only affects your backup and the Dropbox app will continue syncing during the process.
To disable the Dropbox Backup, you’ll need to follow these steps.
Restarting your Dropbox app is the step after that, which you can do this way.
Hope that clarifies things a bit.
