Forum Discussion

nexgen's avatar
nexgen
New member | Level 2
5 months ago

Re: Dropbox app is stuck syncing 10 files on my macOS.

Are they all in the same location, or in random locations?
I can see two folders trying to sync.

In one folder: I can see one file is trying to sync. It's just a text file and I deleted it and recreated it with same name but it is still not syncing.

In another folder: It is showing as being synced. But when I check the files/folders in it, all files/folders are synced.

how many files are syncing locally on your computer?
1,442,178

are there any other apps currently running in the background that might interfere with Dropbox?
I don't think so.

Can you also try closing any other apps temporarily and see if anything changes alongside restarting your router?
Tried it but didn't help.

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi from me too, nexgen! Keep in mind that, ideally, you should have less than 300k files within your local Dropbox folder, since the Dropbox app may encounter performance issues otherwise. This is something that only applies to the desktop app and not the Dropbox website (you can save as many files as you wish there).

    Can you try using selective sync to remove any folders you don’t need to be locally synced on your desktop app and let me know if that makes any difference?

  • nexgen's avatar
    nexgen
    New member | Level 2
    5 months ago

    You should have less than 300k file

    I’m a programmer and I store my project files in Dropbox. Most of these files come from my coding projects.

    I can’t just move the folders elsewhere because the projects rely on absolute paths.

    Btw, my computer is quite powerful so there shouldn't be a perform issue.

    Any other ideas?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!