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Goodkat's avatar
Goodkat
Explorer | Level 3
2 years ago

Re: Dropbox automatically logs out on iPad and iPhone

Hei

I'm having an issue with the dropbox app on iOS constantly logging out. I checked on iPhone and iPad, on different networks and browsers. Both devices are updated. The problem is that when I add a file as an attachment via a browser, e.g. Safari, everything works fine, but when I try to add another file, the dropbox is logged out and I have to log in to the application again. Such a situation has never happened before and I have been attaching many files for over a year.

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Goodkat, thanks for contacting us!

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?


    Let me know how it goes!

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