The Community is undergoing a major upgrade. Find out more, or let us know what you think here.
Forum Discussion
RuffedGrouse
3 years agoNew member | Level 2
RE: Dropping Support for MacOS X 10.11 (El Capitan) tomorrow 11/8/22: can't upgrade before next week
Hello, I'm in midst of months log system upgrade from Mac OS 10.11.6 El Capitan to probably Mojave. I will not be able to complete upgrade for few weeks. • How will I be able to access my DropBox fi...
- 3 years ago
Hi RuffedGrouse, thanks for posting here!
Please note that your data in Dropbox will be safe, but you will not be able to access it through the Dropbox desktop app unless you update to a supported operating system. They will be there though.
If you do not wish to or cannot update your operating system, all your files will still be available through other compatible computers with supported operating systems, through supported mobile devices, and on the Dropbox website.
I hope this clarifies!
Megan
3 years agoDropbox Staff
Hi RuffedGrouse, thanks for posting here!
Please note that your data in Dropbox will be safe, but you will not be able to access it through the Dropbox desktop app unless you update to a supported operating system. They will be there though.
If you do not wish to or cannot update your operating system, all your files will still be available through other compatible computers with supported operating systems, through supported mobile devices, and on the Dropbox website.
I hope this clarifies!
- mtb13 years agoNew member | Level 2
How do I find out how the use the Dropbox website on a regular basis? I've got Mac OS 10-11, and I just got the notice that I will not be able to use Dropbox any more as of today. I can't upgrade my OS.
Do I have to manually download and upload every single file I want to use??????
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!