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NoteWriter's avatar
NoteWriter
Explorer | Level 4
4 months ago

Re: My macOS Dropbox desktop app is stuck "reconnecting".

Yes, this helped. 

Any idea why wasn't the app updating itself to the latest version automatically? I've found no "Check for updates" button anywhere.

Thanks!

2 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi from me as well, NoteWriter! In general, the desktop app should be automatically updated to the latest version indeed. 

    In case you face similar issues in the future (especially after the next app version is released), please let us know and we’ll investigate this further.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi NoteWriter​ and welcome back to the Dropbox Community! I’m so pleased to hear your Dropbox app is finally reconnected and thank you for coming back to share your update. It’s always helpful when someone follows up, especially with trickier Mac connection issues like this ✨.

    I’m Theresa 👩‍💻, one of the Community Managers here. Now that everything’s up and running again, I’d love to know... do you have a favourite Dropbox feature that helps you stay organised or makes your Mac experience smoother?

    Looking forward to hearing from you,

    T 😺 (Dropbox Community Manager)

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