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FabioMSoares's avatar
FabioMSoares
New member | Level 1
11 months ago

Re: 'No Internet Connection. Your computer is offline' on the desktop app in Windows 10

Hi, Jay!

I don't have a proxy, and turned off VPN (I'm using regular cable Internet connection). It's my personal machine. I've reviewed the firewall rules and haven't found any rule that could be preventing access to any of the Dropbox domains. I even have reset network adapters, flushed DNS, etc.. The issue occurrs even when I disable Kaspersky Antivirus.

Do you have any indications on tests that I can perform myself to check if the dropbox domains are actually being blocked? Something like ping dropbox.com, but I do know sometimes servers may block ping requests.

Awaiting further instructions. Thanks

4 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey FabioMSoares, hope it’s OK to jump in. 

    Can you send me a screenshot of the current app version running on your Dropbox app? 

    I was also able to locate your support ticket in the meantime and I can see your case has been forwarded to our advanced team, so please reply to their latest email, when you can.

  • FabioMSoares's avatar
    FabioMSoares
    New member | Level 1
    11 months ago

    Hi Nancy,

    Sure. It is here below.

    This was reinstalled a couple of times.

    Awaiting advanced instructions. Many thanks

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey FabioMSoares! 

    I can see that the Specialized agent working on your case sent some steps for you to follow. Did you have the chance to review the message? 

    Thank you for your patience while our team is working to get to the bottom of this.

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